Grievance Redressal Policy

• Amanah has appointed a Grievance Officer to address consumer complaints regarding orders, deliveries, refunds, or platform use.
• Acknowledgement: Complaints will be acknowledged within 48 hours of receipt.
• Resolution: Complaints will be resolved within one month from the date of receipt.

How to file a complaint

• Email: support@shopamanah.in (Attn: Mr. Mohd Shadab, Grievance Officer)
• WhatsApp/Call: +91 74281 11442
• Please include your Order ID, a description of the issue, and supporting evidence (photos/video) where relevant.

Further remedies

• If unresolved, consumers may also approach the National Consumer Helpline (1915 / NCH app / consumerhelpline.gov.in) or the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.