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Ordering, UPI payment, delivery & seller questions — everything about shopping on Amanah.

Help Centre

Frequently Asked Questions

Everything about ordering on Amanah — delivery, payment, publishers & more.

Amanah is the marketplace that matters for Muslims — a Pan India platform where verified businesses list their products. Categories include Books, Ethnic Clothing, Attar & Perfume, and Umrah. Promoted by Manshurat Publishers. Only Made in India brands with their own trademark.

Verified publishers and brands list on Amanah after admin approval. Each product card shows the seller so you know who you are buying from.

Urdu, English, and Hindi Islamic books — seerah, tazkiyah, movement classics, children's board books, pocket editions, and new arrivals from verified publishers. Use curated collections or language tabs to browse.

MRP is printed price. Cards show discounted price per that book's own slab (e.g. ₹40 → 5%, ₹600 → 10%).

Checkout applies one cart deal on your full MRP total — usually better when you add more books.

  • Example cart ₹700: cart deal 10% = ₹70 off → pay ₹630 + FREE shipping.
  • Per-book tiers on same cart would only save ₹35 → pay ₹665.
  • Cart deal saves ₹35 more — that is why we use one % on full cart at checkout.
  • Discount applied once on MRP only — never twice.

Which saves you more? (Affordability principle)

  • Cart tier (Amanah): 15% on ₹1,000 = ₹150 off → you pay ₹850 + FREE shipping
  • If each book had its own tier: ₹100@5% + ₹300@5% + ₹600@10% = only ₹80 off → you pay ₹920

The more books you add, the higher your cart tier — you save more together. That is why Amanah uses one cart discount: maximum affordability for Indian Muslim homes.

Discount slabs (book price on cards & cart MRP at checkout — same tiers):

  • Up to ₹498 → 5% off
  • ₹499 – ₹998 → 10% off
  • ₹999 – ₹1,498 → 15% off
  • ₹1,499 – ₹2,998 → 18% off
  • ₹2,999 and above → 20% off

Delivery (separate from discount): ₹79 Pan India if cart MRP is under ₹499. FREE at ₹499+ MRP. Amanah coordinates pickup from sellers.

Yes. Use the search bar above the catalogue to find books by ISBN, title, or publisher. ISBN is also shown on each book card where available.

Add books → Checkout → enter your delivery details → pay by UPI → tick "I have completed the payment"Confirm. On mobile, tap your UPI app (GPay, PhonePe, Paytm, BHIM or any); on desktop, scan the QR code. Guest checkout works — no account needed.

You pay Amanah's merchant UPI directly — there's no collect request to wait for. On mobile, tap GPay, PhonePe, Paytm, BHIM or "Any UPI app" and the payee & amount are pre-filled. On desktop, scan the on-screen QR code with any UPI app. You can also copy the UPI ID — iqbalmubashshir@icici (payee Mubashshir Iqbal, ICICI Bank) — and pay manually. After paying, tick "I have completed the payment" to place your order; you can later add your UPI transaction/UTR reference from your order page to speed up verification.

Yes — Pan India delivery to all serviceable PIN codes. Enter your complete address at checkout including PIN code. For international orders, see International Orders — these are placed via WhatsApp or Instagram DM only.

Within India: Pan India delivery ₹79 when cart MRP is under ₹499. At ₹499+ MRPFREE delivery. International shipping is quoted per destination (extra charges); place overseas orders via WhatsApp or Instagram DM. Full details in our Shipping & Returns policy.

Yes. International orders are accepted via WhatsApp or Instagram DM only — not via website checkout. Message us with your product details and shipping address. Indian MRP applies for domestic customers; international rates apply where applicable (for overseas orders). Shipping is extra and calculated for your location. Forex charges may apply on international payments and are borne by the customer. We usually respond within 24 hours. Start here: International Orders.

We aim to verify payment and dispatch within 1–2 working days after confirmation. Delivery time depends on your location and courier partner. You will be updated by email.

Within India: WhatsApp (+91 74281 11442) is for queries only — place domestic orders via website checkout. International orders are placed on WhatsApp or Instagram DM — see International Orders.

Yes. Amanah lists titles from verified publishers — each tagged correctly on the book card so you know who you are buying from.

Contact us within 7 days at support@shopamanah.in or WhatsApp with photos of the issue. We will arrange a replacement or refund as appropriate. See Shipping & Returns and Grievance Redressal.

You may cancel before dispatch by emailing us with your order ID. Once shipped, returns are accepted only for damaged, defective, or incorrect items — see Shipping & Returns.

If you make it in India and own your brand or trademark, you can sell on Amanah under Books, Ethnic Clothing, Attar & Perfume, or Umrah. Go to Seller Central and sign in with Google to register your brand — no paperwork to start. Prefer to talk first? Email support@shopamanah.in or WhatsApp us.

Three steps: 1) Sign in with Google at Seller Central — this creates your seller account instantly. 2) Our team reviews and approves every brand before it can go live. While you wait, the portal is locked but you can complete your brand profile (brand name, category, payout UPI, contact). 3) Once approved, the portal unlocks automatically — no need to refresh — and you can start listing.

Everything from one dashboard: add products one by one (with images), bulk upload via CSV + a ZIP of images, edit or delete products (individually or in bulk), see your orders with payout breakdowns, and view reports — monthly earnings, stock, low-stock and out-of-stock. There's also a live dashboard with revenue, today's sales, pending payout and live product count.

Transparent, fixed economics: 15% sales commission and a ₹10 marketplace fee per order are deducted from your sale; the rest is your net payout. Delivery is ₹79 (FREE on carts of ₹499+ MRP). Payouts are settled to the payout UPI you set in your profile after the order is delivered. Your Orders and Fees & Payouts pages show the commission, fee and net payout for every order.

Reach us at support@shopamanah.in, call +91 74281 11442, or WhatsApp for queries. We're an online-only shop with Pan India delivery.

Queries welcome

Ask us on WhatsApp

Books, delivery, sellers & orders — quick answers in minutes.

Domestic orders: use website checkout · International: WhatsApp or Instagram DM

support@shopamanah.in Call Patna · Delhi · Hyderabad Pan India 🇮🇳 Est. 2026
Marketplace verticals

Ways to list on Amanah

Books

Books

Islamic literature from verified publishers — Pan India.

Live

Ethnic Clothing

Aariz & other Made-in-India brands.

Live

Attar & Perfume

Authentic attar from verified sellers.

Live

Umrah

Trusted Umrah packages & services.

Amanah Checkout
Review bill → Your details → UPI payment
1
Your Cart
2
Details
3
UPI Request
Payment: After your details, enter your UPI ID. Amanah sends a collect request — approve in GPay, PhonePe, Paytm, or any UPI app.
Sign in with Google — or continue as guest below
Please enter your name
Enter valid 10-digit mobile
Enter a valid email
Please enter your complete shipping address
Enter a valid 6-digit PIN code
UPI payment request Order #—
₹0.00

Enter your UPI ID below. We'll send a payment request — approve it in your UPI app. Merchant: Mubashshir Iqbal · iqbalmubashshir@icici

Your UPI details

Same UPI ID linked to the app where you want the request — e.g. yourname@paytm or 9876543210@ybl.

We send a collect / payment request for the order total to this UPI ID.
  1. 1Submit your order with your UPI ID
  2. 2Amanah sends a payment request to your UPI app
  3. 3Approve the request — books dispatch after payment confirms
No UTR needed. If the request doesn't arrive within a few hours, we'll contact you on email or WhatsApp. Orders are verified within 1–2 working days.
Order Registered
AM-············
Have a query? WhatsApp us or call +91 74281 11442